We’re approaching the end of our second year in business. We’ve learned a lot this year, and are using the quieter, holiday time to make a key change to the way we operate based on those lessons.
After struggling for a while with operating over a large footprint with a tiny staff team, we’ve decided to shut down operations in Berkeley and consolidate all of our work in San Francisco for now. This means …
- Test rides in San Francisco only: We will only be offering test ride services in San Francisco.
- East Bay maintenance customers: For our existing East Bay customers, we will still provide maintenance service in accordance with the plan we promised you when you purchased a bike. We will pick up those bikes from you for the maintenance work at no additional charge.
- Effective Date: Please note that these changes go in to effect on 12/1/2016.
We’re very sorry if these changes inconvenience any of our customers. Unfortunately, it’s become very clear to us that our current footprint has forced us to spend more time than we’d like driving bikes over the Bay Bridge and has made it challenging to work as collaboratively as we’d like our team to operate. Hind sight is 20/20.
We’re grateful for the many customers we’ve had the pleasure of serving over the last almost two years. We look forward to these changes allowing us to be even more responsive to your needs.