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FAQs

 

Should I bring my kids to my test ride appointment?

Yes! When you book a test ride with us, you get the full run of our space and staff; we only bring in one family at a time. We have space for kids to play and read, with lots of fun toys (and cats to gawk at through the window next door). We always recommend that you try out bikes with your children. That said, our test ride process first has you try the bike solo and get totally comfortable riding it before we add your children to the mix.

Will the bike I schedule for a test ride come set up for my family? What about locks, etc?

We do everything possible to set bikes up for your particular family for your test ride. We are only able to do this if you tell us in advance the ages of your children and all adult rider heights. We also include locks and chargers. We can also likely provide helmets, if you let us know in advance.

If I test ride a few bikes and like one, can I keep it for an extended test ride?

Yes, depending on availability. We will let you know in advance what is available to keep for an extended test ride.

Do you sell bikes?

Yes! We sell all of the bike models that we offer for test rides. You do not need to test ride the bike to purchase one, and if you want to purchase by phone instead of online, please call us at 415-841-2746 x 701.

Why do you charge a fee to test ride bikes?

Our $25 fee for test riding helps us cover the cost of setting up our bikes for your family in advance. It also guarantees that you will have the full run of our space and staff for your appointment. We are not a normal retail bike store; rather, we offer a full service personal experience customized for your family. Please note that we put up to $190 in test ride fees towards the purchase price of a new bike with us. There is no time limit on that offer, so even if you decide to purchase a bike many months later, your test ride fees will still apply.

Do you carry bikes with no electric assist?

We sell the Boda Boda, Mundo, Bullitt, Haul a Day, Sweet Curry and Douze without electric assist. But all of the bikes we provide for test rides currently have electric assist systems.

Can I drop by your shop to check out bikes, drop off my bike, pick it up, etc? Can I come by earlier than my scheduled appointment?

We are by appointment only. Please note that all maintenance service is also by appointment only. 

Which parts of my infant car seat do I need to use the infant attachments on the Bullitt and MK1E?

You will need the _base_ of the infant car seat to clip the seat into the bike. The removable top portion of the seat does not clip into anything.

I've booked a maintenance appointment. Do I need to bring anything?

Please bring all keys, including your PitLock, battery and seat keys.

Where is the best place to park at your San Francisco Showroom?

If you're coming by bike, there is an on street bike corral on our block. We are just off the 17th Street bike lanes as well as the Harrison and Folson Street lanes. If you're coming by personal car, please note that street parking is about as tight as it gets. There is an Impark lot on Hoff Street between 16th and 17th Streets. We are also a short walk from the 16th Street BART station.

E-Mail Us!

Call or text 415-841-2746 to speak with our family biking experts.

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Serving San Francisco

San Francisco Showroom

3150 18th Street, #104
(on Treat Street @ 18th Street)
San Francisco, CA 94110